I can't consolidate or delete passwords so they just keep duplicating

Hi all, I'm beyond frustrated and have contacted support with no response. I keep trying to log into Website A and because 1Password has two different saved passwords I have to guess which one I use. Well neither work so I have to reset the password. Then I have 3 passwords to try the next time. It sometimes works but more than half the time it times out or locks me out now and I can't even log into Website A anymore. Then I'm forced to change the stupid password yet again. There are other sites this is happening with and I can't delete anything or even consolidate it. It's driving me up the wall because I now have several passwords to juggle which was the not the point of purchasing this app.

Has anyone else experienced this nightmare? I can't get the app to work without closing on me while trying to use it on my phone either but this is for a browser extension. What is going on? Why can't I delete the invalid passwords at all? I have a paid subscription for one person. Is this the issue? I've tried searching FAQs for duplicate passwords, deleting passwords and of course nothing comes up. Did I skip a video or something? The GUI from what I last used is very different and it's causing an issue trying to find anything. This has been a beyond frustrating experience for me and I'm just hoping someone else has dealt with this. Someone recommended this app and I liked it at first. Now it's more frustrating than the last app I used and I'm afraid I'll have to go get another password manager.

1Password Version: 2.0.4
Extension Version: Chrome
OS Version: Win 10
Sync Type: Not Provided