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C
CDavide_AVDA
July 10, 2025
Question

I can't install on OSX

  • July 10, 2025
  • 1 reply
  • 175 views

Hi everyone,
I have a version of Monterey 12.7.6, and when I download the file from the 1Password website, after running the 1Password Installer.app file, the following screen appears... yet the internet works... Any ideas?

An error occurred while installing 1Password.
The URL to download 1Password couldn't be found. Please try again or contact support.

 

1 reply

Trevor_1P
Trevor_1P
1Password Employee
July 10, 2025

Hi @CDavide_AVDA,

I'm sorry that you're seeing this error when trying to install the app. Could you confirm whether you're using an Intel or Apple Silicon based Mac?

In the meantime, I'd like to ask that you write in to our Customer Experience team to further investigate what may be causing the error. You can do so by sending an email addressed to support@1password.com.
With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/i-cant-install-on-osx/159146
  • Your forum username: CDavide_AVDA
  •  

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

- Trevor

    C
    CDavide_AVDAAuthor
    July 11, 2025

    Hi @Trevor_1P ,

    My 27-inch 5K iMac runs Monterey 12.7.6 and has a 3.3 GHz quad-core Intel Core i5 processor.

    I sent the email and the support number I received is: QQG-94518-631

    Thanks for your support.

    Davide

    Trevor_1P
    Trevor_1P
    1Password Employee
    July 14, 2025

    Hi @CDavide_AVDA,

    Thank you! I see that the team was able to get the issue resolved for you.

    - Trevor

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