Question

I cannot acces my data anymore

Forum|Forum|5 months ago
February 25, 2026
7 replies
132 views

after an update I cannot access my data anymore. 1password opens with facecheck and leads me to a page wirh the options to add my account or use a 14 day test version.

I know my Password, but not the secret key asked for.

Is there any option to reset the software and unlock it by facecehck again?

Best Practices

Tom

That sounds really unfortunate, do you have your emergency kit or recovery codes? https://support.1password.com/emergency-kit/ Otherwise I suggest contacting https://1password.com/contact-support to see if they can help recover from the existing backup on your device.

H

hpdettmarAuthor

Hi Tom,

I have a new situation after restarting my old mobil. 1password starts again and i can see all my records :-)

But i cannot find the option to create my emergency key. there ist an option "create backup", but where ist the backup stored and how to import it into my new mobil?

I can syncronize my data with icloud, but cannot finf a file in icloud drive.

I also find a option to sycn with my apple watch. Is it possible to sync everythige into iwatch and from there into my new mobil?

Thanks for another hint :-)hp

1P_Dave

1Password Employee

Hello @hpdettmar! 👋

I'm sorry that you're having trouble unlocking 1Password, I know how stressful a situation that can be. As a start, try the suggestions in this article to find your Secret Key:

Find your Secret Key or Setup Code

If that doesn't help then please send an email to support@1Password.com and include a link to this thread. Our support team will ask you a few questions about how you're using 1Password to better understand that situation and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave

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