I cannot get my passwords from LastPass

Question

If I ask the app to import, I get the 'can't import due to circumstances ...'

If I download a csv from lastpass, I get 'might be the wrong format'

1Password Version: 8.9.15
Extension Version: Not Provided
OS Version: macos 12.6
Browser:_ Not Provided

1p_jac · Answer

Hi @karenlouisemackenzie

I'm sorry to hear that you've run into this issue with the LastPass importer in the 1Password app. So that we can cross-check the errors you received with the development team, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/137672/i-cannot-get-my-passwords-from-lastpass#latest
Your forum username: karenlouisemackenzie

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Sending Diagnostics Reports (Mac)

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