I cannot remember my password and am locked out... !!! HAs this happened to anyone else?

Yes, it has.

I suggest you search for their posts and see the advice which was given to them, as it will apply equally to you. Use the 🔍 in the top right of this page.

You should also look for advice on keeping secure backups and contingencies for single device failures, frozen accounts, etc.

Hi @SusanTru, I'm sorry to hear that you've forgotten your account password and your recovery code isn't working.

You may find the below support articles useful here:

• If you forgot your 1Password account password or you can’t unlock the app
• Generate and use recovery codes

If the information in those articles doesn't help, you can email in to support@1password.com with a link to this thread and your forum username, and our support team will be happy to assist.

You'll receive a reply with a support ID number. Please post that number here so we can join the dots. Thanks!