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June 14, 2026
Question

I cannot remember my password and am locked out... !!! HAs this happened to anyone else?

  • June 14, 2026
  • 2 replies
  • 40 views

I cannot remember my password and am locked out... !!!
Has this happened to anyone else? My recovery password is not solving the problem...

 

 

2 replies

AJCxZ0
June 15, 2026

Yes, it has.

I suggest you search for their posts and see the advice which was given to them, as it will apply equally to you. Use the 🔍 in the top right of this page.

You should also look for advice on keeping secure backups and contingencies for single device failures, frozen accounts, etc.

1P_Gem
1Password Employee
June 15, 2026

Hi @SusanTru, I'm sorry to hear that you've forgotten your account password and your recovery code isn't working.

You may find the below support articles useful here:

 

If the information in those articles doesn't help, you can email in to support@1password.com with a link to this thread and your forum username, and our support team will be happy to assist.

You'll receive a reply with a support ID number. Please post that number here so we can join the dots. Thanks!