Question

I don't have fingerprints anymore

Forum|Forum|10 months ago
August 18, 2025
3 replies
68 views

How do I get 1Password to stop trying to enable fingerprint accessibility? It's an extra step I have to take every time I need a password & have to log into 1Password. I have to click on cancel.

Thanks for any help,

Eileen

Non-Technical Question

1P_Dave

1Password Employee

Hello @Eileen! 👋

Welcome to the community! Are you able to share which device you're using 1Password on and post a screenshot of the message that you see?

I look forward to hearing from you.

-Dave

E

EileenAuthor

Hi Dave, I'm using 1Password on MacBook Pro 2021.

Thanks, Dave,

Eileen

1P_Tommy

1Password Employee

@Eileen

I believe you're encountering an issue the team has been investigating. Would you mind if we moved this over to email? Please email us using support@1password.com and we can take a closer examination. Be sure to mention this community post so we can connect the dots.

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