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March 24, 2023
Question

I got "Something went wrong - An unknown database error occurred.

  • March 24, 2023
  • 3 replies
  • 605 views

Mac OSX Chrome (latest).
Browser extension pop-up was just spinning forever
Stop/start extension did not help
Uninstall/reinstall extension did not help
Browser restart did solve the problem.

A temporary out of disk space situation seemed to cause this (unpacking a big ZIP ran the machine into the OSX low disk mode - very slow, pop-ups to kill/clear things. Chrome went into it's version of the same mode), which makes it very hard to run down in the logs since those also couldn't be written.

This seems like it would be fairly easy to test for.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

3 replies

1P_Dave
1Password Employee
1Password Employee
April 6, 2023

Hello @miltieIV2! 👋

I'm sorry that you're running into an error when using 1Password in the browser. Our team would like to investigate further, could you please send the following:

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

April 6, 2023

Support ID: 125946

1P_Tommy
1Password Employee
1Password Employee
April 6, 2023

Thanks @miltieIV2

ref: ZD-125946