I have a gift card in my account but 1Password still charged my credit card

Question

I’m just curious how 1Password consumes the gift card. My subscription is for renewal and instead of using my credit card, I decided to buy a gift card. I successfully redeemed the gift card and it reflected in my account as credit alright but a while ago, 1Password still charged my card and left the gift card untouched. I’m just curious how to make 1Password use the gift card first before charging my card. I thought 1Password will consume the gift card first but it didn’t. For additional info, I’m subscribed to individual plan with 47$ fee and I have the 50$ gift card.

1P_Timothy · Answer

Hi ​@xyzmaventaurus, thanks for writing in. I’m sorry to hear there was an issue using your gift card.In most cases, the gift card will get used automatically. You can confirm if the card will be applied to your next invoice by signing in to your account on 1Password.com, selecting Billing in the sidebar, then scrolling down to the Upcoming Invoice section.If you don’t see a balance or credit on the upcoming invoice, or if you’d like to find out why it wasn’t applied to your previous invoice, you can contact our support team through the email form or chatbot on our website. Thanks again.

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