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November 2, 2022
Question

I have a SamsungS10 android and I can't get autofill to work.

I go into Settings, then Autofill, then Autofill service. There are a number of apps listed with radio buttons to turn them on and off. The button next to None is on. I press the button next to 1password and I am asked to trust this souce, press ok but cannot turn on the button.


1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: Android Version 12
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=I%20have%20a%20SamsungS10%20android%20and%20I%20can't%20get%20autofill%20to%20work.

14 replies

dribnus
November 9, 2022

Any more thoughts on this issue?

1P_Timothy
Community Manager
Community Manager
November 9, 2022

Hi @wmcmaster, @dribnus, thanks for letting us know these issues have popped up for your both again.

So that we can dive into each issue individually, I'd like to ask you to email the support team. Myself or one of my colleagues will follow up with you there. If you have already emailed us but haven't received a reply, just let me know!

You can reach out to us directly via email at support@1password.com so we can help investigate further. Please include a brief description of the issue with your message.

After emailing in, you'll receive a reply from BitBot, our automated responder, with a Support ID that looks something like [#ABC-12345-678]. You can post that here so I can help make sure your message gets to the right place. Thanks again!

November 9, 2022

These issues have now been resolved.

1Password Employee
November 10, 2022

Hi @wmcmaster

Thanks for letting us know these issues have now been resolved for you. 😀

-- Brendan