I put in wrong sign-in ID on iPhone safari extension. How do I change Sign-in ID to the correct one?

Forum|Forum|4 years ago
September 2, 2022
3 replies
153 views

How can I re-set and re-enter the correct Sign-in ID? I have the latest version of 1password running on iPhone.

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Extension Version: Not Provided
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iOS

Alvin_L_1P

1Password Employee

Hey @skillian2023Support :

The 1Password for Safari extension is connected to the 1Password for iOS app which means that the extension should not be asking for a Sign-in ID when you're setting it up. Are you able to unlock the extension using your account password (the same password you use to unlock the 1Password 8 for iOS app)?

Alvin

A

Anonymous

Hi Alvin. Thanks for the reply. I ultimately deleted the 1PW app from my iPhone, rebooted, and reinstalled the app and now it seems to be working again. Not exactly sure what happened, but that seemed to fix it.

1P_Tommy

1Password Employee

@skillian2023Support

Nice! Thanks for letting us know things are looking up. Enjoy the weekend!

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