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December 13, 2022
Question

I updated to new version and am missing logins and passwords

  • December 13, 2022
  • 1 reply
  • 101 views

the new app I downloaded did not transfer many of my logins and passwords


1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iPhone 8
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=updated%20to%208.9.7%20and%20missing%20logins

1 reply

GreyM1P
1Password Employee
December 14, 2022

Hey there @mmdtulsa

We'll need to take a look at this issue with you, so could you send us an email to support+forum@1password.com? You'll get an auto-reply from BitBot which will contain a conversation number (it'll look like [#ABC-12345-123]). Post that conversation number here and I'll make sure your email reaches the right team. :)

— Grey