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Anonymous
October 19, 2022
Question

I've followed all the steps, but 1P8 won't work in IOS Safari

  • October 19, 2022
  • 11 replies
  • 552 views

I've upgraded to 1P8 from 1P7 on my iPhone, and followed all the steps to set up. Yet when I tap the username or password field to sign into a website, I get a black popup reading "Press the 1Password icon in your browser's toolbar to unlock". There is no 1Password icon in the toolbar, but there is a puzzle piece icon. I tap the puzzle piece and a popup appears with Manage Extensions, 1Password, Privacy Report, etc. If I tap 1Password, 1Password demands my password. If I enter that, nothing happens. I'm right back to the website login page with the floating black popup saying "Press the 1Password icon in your browser's toolbar to unlock."

What am I doing wrong?

1Password Version: 8.9.6
Extension Version: Not Provided
OS Version: IOS
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=can't%20make%201password%208%20work%20in%20ios

11 replies

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1P_Dave
1Password Employee
1P_Dave
1Password Employee
October 24, 2022

@tscolari

If you do update to 1Password 8 again in the future and if you run into the same issue then please let us know and we can help further. 🙂

@mclong

Seriously, bring back Face ID for 1Password in safari

We're working on it. We’ve temporarily disabled Touch ID and Face ID for the 1Password for Safari extension due to changes in iOS 16. We understand the importance of biometrics, with the security and convenience it offers. iOS 16.1 is bringing some changes that we believe will enable us to bring back biometric unlock to 1Password for Safari and we're actively working to take advantage of those changes.

AND the auto suggestions in the bar above the keyboard

The suggestions above the keyboard are powered by iOS Password AutoFill and should be working with 1Password 8 on your iPhone/iPad. Can you make sure that you've enabled Password AutoFill for 1Password 8? Follow these steps:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > AutoFill Passwords.
  3. Turn on AutoFill Passwords.
  4. Select 1Password.

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

-Dave

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