iMac error by opening second password entry

@Wadley

It sounds like there is disconnect between 1Password in the browser and the 1Password application. That's if I'm following you correctly. Can you try the following?

1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
2. Quit your browser.
3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
4. Open your browser.

I would also look into updating macOS when you can.

Thanks Tommy. Tried this, as well as updating Mac, but still same behavior. Is it possible to delete and re-install extension?

@Wadley

I'm sorry that you're still seeing the issue. Let's save reinstalling the extension until after we've tried something simpler that might fix the issue. Can you please check the following:

1. Open your browser.
2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
3. Under General, turn "Integrate this extension with the 1Password desktop app" off and then back on. Make sure that a green dot is visible underneath the setting.

If turning the option off and then back on doesn't fix the issue, or you see a different coloured dot, then please let me know.

-Dave

Completed as directed, but still same issue and see an orange dot.

@Wadley

Thank you for the reply. If you've already updated macOS, as suggested by Tommy earlier, then I'd like to collect some logs to help troubleshoot this further:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143962/imac-error-by-opening-second-password-entry
• Your forum username: Wadley
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

[#PJJ-28572-564]

@Wadley

Thank you for posting the support ID, one of my colleague will send you a reply as soon as they've finished reviewing the logs.

Since we have a communications channel open via email, I'm closing this thread. 🙂

-Dave

ref: PJJ-28572-564