Incompatibility with a Comenity.net website?

Hello @jrmiller, thanks for writing in! I'm sorry to hear about the trouble you're having with 1Password.

Many banking sites impose password restrictions and security measures that do little to increase user security, while ultimately making it more difficult for users to rely on password managers to fill their complex passwords. It's very possible that this bank website has a specific security measure.

Just to double check, after using the 1Password extension to autofill, add an extra character in the username and password field then delete it, then click "Sign In". Does the website accept the credentials?

If the above doesn't work, does the website also reject the credentials if you use https://support.1password.com/mac-universal-autofill/ from the 1Password desktop app? By default, the keyboard shortcut is ( CMD⌘ + \ ) to Autofill in the browser.

Let me know how that goes, @jrmiller.

Well, that was an interesting experiment! I tried your first suggestion of adding and deleting an extra character before signing in, and the website immediately locked the account. I reset the password using 1Password's suggested password, and was able to log in. And now I can log in through Safari and Chrome using the autofill function from the 1Password extension!

I checked the password history, and I changed it 6 months ago to a password with 100 characters (I'm not sure if it matters, but the last character was the @ sign). The website accepted it, but apparently that's what caused the issue. The password now is 19 characters (letters, numbers and symbols) and now everything works as it should.

Thank you, @1P_Evon, for pointing me in the correct direction!

Hey @jrmiller, you're very welcome! I'm glad to hear that you can now autofill as expected.

Let us know if there's anything else we can assist you with! 🙂