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June 18, 2023
Question

Inconsistent Apple Watch unlock

  • June 18, 2023
  • 18 replies
  • 937 views

I'm having the same problem as was discussed here.

https://1password.community/discussion/140229/1password-mac-unlock-with-apple-watch-inconsistent

No solution was listed in that thread. I'm running a Mac Studio M2 Max with macOS 13.4, and an Apple Watch 6 with watchOS 9.5.1.

The Mac itself unlocks every time with the watch. 1Password fails to detect the watch after the screen saver locks the display; in fact, when it fails to detect the watch, the option to unlock with the watch is entirely missing from the Security settings.

Thanks for any help.


1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: 13.4
Browser:_ Safari 16.5 (18615.2.9.11.4)

18 replies

December 30, 2023

Similar issue with me — Unlock with Apple Watch does not work for 1Password while always working for unlocking the MacOS screen sleep. If I try all the things on the help article about setting up unlock with Apple Watch then sometimes (rarely) it works for a while but then stops working.
iMac Pro running MacOS 14.2.1
Apple Watch Ultra running WatchOS 10.2

Unlock with Apple Watch used to work reliably until a couple of months ago.

1P_Tommy
1Password Employee
December 30, 2023

@OC03

I'd suggest signing out of iCloud on the watch and signing in again. We had a user much like yourself that we referred to Apple. The user reported Apple had them unpair and pair the watch with the phone and now he's a happy user. I can't guarantee the same for you but that worked for him.

December 30, 2023

Thanks, Tommy, that worked! After re-pairing my watch I just had to re-enable unlock with Apple Watch on my Mac and 1Password is suddenly able to be unlocked by my watch.

Let's see if this setting sticks...

1P_Tommy
1Password Employee
December 30, 2023

Wishing you good luck. @OC03

If anyone else wishes to try that, it might be worth a shot. This is has helped three folks so far. It seems it might be fruitful. My main thought is perhaps this refreshes some token that's exchanged. As long as it works...

December 31, 2023

Hi Tommy. Unfortunately, the problem has returned the day after Apple Watch unlock was restored by signing the Apple Watch out-of/into iCloud. Last night I shut the computer down, and today 1Password again is failing to interact with my Apple Watch. (This has been the pattern lately — if I somehow get Apple Watch unlock to work, it soon again ceases to work.)

1P_Dave
1Password Employee
January 3, 2024

@OC03

I'm sorry that the issue has returned. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

January 4, 2024

Thank you Dave. I submitted the Diag Report and received this Tik# [#AMD-19811-956]

1P_Tommy
1Password Employee
January 5, 2024

Thanks OC03

ref: AMD-19811-956