Question

Incorrect list of cards on bank portal

Forum|Forum|3 months ago
March 11, 2026
3 replies
119 views

Hello,

My bank (CIBC) has updated their portal. SInce then, the list of numbers (card numbers) proposed by 1Password is the list of credit cards I own, not the list of bank cards.

I have updated URLs in my bank card entries to reflect the new navigation at the bank: no change.

If I enter my bank card manually, 1password offers to store a new credit card entry...

What am I missing ?

Martin

1P_Gem

1Password Employee

Hi @mleclerc7, welcome to the Community!

Just to make sure I'm understanding the issue correctly - when you're signing in on CIBC's website and click into the "Card number" field, is 1Password suggesting all of your saved Credit Card items (including cards from other providers), rather than your CIBC Login item?

If so, that matches an issue we're currently tracking where the updated CIBC sign-in page is being interpreted as a payment form. As a result, 1Password suggests Credit Card items instead of your Login item for that field.

Can you let me know if that’s what you’re seeing, and whether this is happening specifically on the sign-in page?

Issue=FILL-2977

M

mleclerc7Author

The issue seems to be resolved here. I have the correct list of possible logins on the CIBC bank portal.

1P_Gem

1Password Employee

Hi @mleclerc7, thanks for following up! I can confirm that a fix for this issue was included in the update to version 8.12.12, and I'm glad to hear that all is now working as expected for you.

M

mleclerc7Author

Yes, that is exactly what is happening to me. Yes, it is happening on the sign-in page specifically.

1P_Gem

1Password Employee

Hi @mleclerc7, thanks for your reply! That confirms that you're running into the known issue I mentioned, and I've added your report to the internal tracker for our developers to see.

For now, the best workaround is to open the 1Password extension, locate your CIBC Login item, and copy and paste the card number from there. I appreciate that this isn’t ideal, and I’m sorry for the disruption while we work on a fix.

If you have any further questions, let me know.

Issue=FILL-2977

M

mleclerc7Author

Excellent. Thank you for that. Let me know if/how I can help at any point.

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