Question

Incorrect passkey notification for Ring

Forum|Forum|2 years ago
November 2, 2023
5 replies
301 views

1Password currently notifies you that Ring (ring.com) supports passkeys, which as best I can tell is false. I think it might be getting confused because Ring is owned by Amazon, and Amazon accounts do support passkeys, but Ring accounts are different and don’t. Not a big deal for me to just hit “Ignore”, just thought I’d report the issue.

1Password Version: 8.10.18
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

macOS

1P_Dave

1Password Employee

Hello @TristanBerger! 👋

Thank you for reporting the issue. Indeed, ring.com and amazon.com are linked as shared credentials in a legacy internal list that 1Password uses. Our developers have coded a fix and we're currently testing it. If testing goes well then we hope to release the fix in a future update to 1Password.

Ignoring the banner is the best option for the moment, as you mentioned. I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#24202

T

TristanBergerAuthor

@1P_Dave Thanks!

1P_Dave

1Password Employee

Thanks again for reporting the issue. 🙂

-Dave

T

TristanBergerAuthor

It looks like this is fixed now, but there’s an issue with the fix: the Ring item is now stuck in my ignored alerts section, with no way I can see to remove it. I did hit ignore before the fix was shipped.

1P_Dave

1Password Employee

@TristanBerger

It sounds like you've run into a known issue with ignored alerts that our developers are investigating. For now, as a workaround, you can duplicate the affected item and then delete the original in order to remove the alert. I'm sorry for the inconvenience.

Let me know if that doesn't work. 🙂

-Dave

ref: dev/core/core#15433

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