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A
Anonymous
May 3, 2023
Question

installed security update on Mac, now 1Password says I've used a newer version and contact support

  • May 3, 2023
  • 3 replies
  • 114 views

Upgraded MacOS software to 13.3.1 (a) security update and when I try to open 1Password I get a message that I've used a newer version of 1Password and to contact support.

1Password Version: ? can't open 1password
Extension Version: Not Provided
OS Version: MacOS 13.3.1 (a)
Browser:_ safari
Referrer: forum-search:https://1password.community/search?Search=installed%20security%20update%20on%20Mac%2C%20now%201Password%20says%20I've%20used%20a%20newer%20version%20and%20contact%20support

3 replies

1P_Dave
1P_Dave
1Password Employee
May 4, 2023

Hello @tubajim! 👋

I'm sorry that you're receiving an error message that is preventing you from using 1Password. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

A
Anonymous
May 4, 2023

Hi, Dave. I re-installed the current 1Password version and everything is back to normal. It's the same version I had installed. Go figure. All is OK now. Thanks for the reply.

1P_Dave
1P_Dave
1Password Employee
May 4, 2023

I'm happy that everything is working now. 😊

-Dave

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