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July 13, 2024
Question

Integration between Desktop App and Browser Extension is not working

  • July 13, 2024
  • 3 replies
  • 82 views

I need to enter the password when I unlock 1Password in chrome.
And its log recorded error below.

📤 Sending <NmRequestAccounts> message to native core <3862218156>
Received <BrowserVerificationFailed> from the native core

I don't know what info is needed to solve this problem, so pls tell me what information is needed.


1Password Version: 8.10.38
Extension Version: 2.25.1
OS Version: Windows11
Browser: Chrome

3 replies

1P_Gem
1Password Employee
July 15, 2024

Hi @hadzuki! It looks like there's a problem verifying your browser. Could you email in to support+forum@1password.com with a diagnostics report from 1Password, so we can look into this further?

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

hadzukiAuthor
July 15, 2024

I got automated-reply.
my support id is "SZN-36153-654".

1P_Gem
1Password Employee
July 16, 2024

Hi @hadzuki, thanks for letting us know!

ref: SZN-36153-654