invalid login information

Question

I quit a family group and have been add to a new one. And I can login and set up on my windows, but when I set up on my IOS, it shows "we found 1 account" which is forzen and were old one, and I tried to "add another account", and it shows invalid login information. I use QR code and manually. All information correct.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

1P_Dave · Answer

Hello @ericfan! 👋I'm sorry to hear that you're having trouble adding your new 1Password account to your iPhone. I'd like to ask you to create a diagnostics report from your iOS device:Sending Diagnostics Reports (iOS)Attach the diagnostics to an email message addressed to support+forum@1password.com.With your email please include:A link to this thread: https://1password.community/discussion/126905/invalid-login-informationYour forum username: ericfanPlease do not post your diagnostic report to the forum. This is for your privacy and security.The report will be in zip format. Please send the entire file.You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

Sending Diagnostics Reports (iOS)

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