Question

iOS App does not allow Account Change

Forum|Forum|2 months ago
April 11, 2026
1 reply
55 views

I would have simply submitted this as a bug via your app, but apparently 1Password does not make things easy so here I am submitting on the forum.

I recently had to switch my Family account from I password US to 1Password Canada and that meant logging into the new account on all my devices. On the iOS based devices though I could not simply log out of the old account and then log into the new account. The only option was to enter my password so I have to delete the app and re-install.

Trevor_1P

1Password Employee

Hi @schneideris,

To confirm, were you following the steps in the in the article below?

Sign out of 1Password Support

If so, could you confirm what step you were experiencing the issue on? Alternatively, was this an account that you were not able to unlock, or had already deleted?

S

schneiderisAuthor

I could not sign out of 1Password on the iPad for OldFamilyAccount because the account had already been deleted. I wanted to sign into the new account NewFamilyAccount, but the iPad (and I am pretty sure the iOS) app would not let me pick a different account to sign into. There is no option to pick a different account from the interface.

1P_Dave

1Password Employee

@schneideris

Thank you for sharing your experience. The team and I will keep an eye out for further reports so that we can investigate this further. Let us know if you see any other issues in the future.

-Dave

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