IOS app prompts for password regularly

Hello @RarityMonk! 👋

I'm sorry that you're being prompted to unlock 1Password using your account password more often than expected. As a start, I recommend that you update to the latest version of 1Password (8.10.28): How to keep 1Password up to date

Then try these steps:

1. Fully close 1Password on iOS.
2. Open the main 1Password app from your home screen. Enter your account password to unlock the app.
3. Try to fill a login using iOS AutoFill: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

Do you see a prompt to unlock 1Password using Face ID? Or are you forced to enter your account password? The next time that you only see the option to unlock 1Password using your account password, so that I can better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

• Take a screenshot on your iPhone

Make sure that nothing sensitive is visible in the screenshot. I look forward to hearing from you.

-Dave

Hello - I experienced this issue again recently and have identified a pattern that I hadn't previously noticed: if I get the request to manually sign into 1Password and then dismiss the sign-in screen and start again with authentication, it accepts Face ID the second time.

@RarityMonk

Thank you for the additional information. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145136/ios-app-prompts-for-password-regularly
• Your forum username: RarityMonk
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thanks @1P_Dave

Support ID is QBJ-65357-828

@RarityMonk

Thank you for posting the Support ID! I see the my colleague has already sent you a reply, please continue the conversation over email.

To prevent duplication of efforts, I'm closing this thread.

-Dave

ref: QBJ-65357-828