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May 22, 2023
Question

IOS avoids 1password

  • May 22, 2023
  • 3 replies
  • 174 views

sometimes when i am on a website in safari, it wont let me see the option for 1password. any work ardound ideas?


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3 replies

GreyM1P
1Password Employee
May 22, 2023

Hi there @pathfinder76

When you say, "it wont let me see the option for 1password", could you tell me a bit more about what you're seeing? You should see the "ᴀA 🧩" button at the left-hand end of the address bar on iPhone, and the 1Password icon at the right-hand end of the address bar on iPad.

Similarly, you should see the "🔑 Passwords" button when you tap a password field on a form.

If you can let me know what you'd expect to see and where you'd expect to see it, I can look into this further with you. :)

— Grey

May 23, 2023

so if i open a website in safari, and i try to use 1password, it will NOT give me the option to open 1password, it will only allow keychain

1P_Dave
1Password Employee
May 23, 2023

@pathfinder76

Thank you for the reply. I'm sorry to hear that you're having trouble filling a login into Safari. Can you double-check that you've turned on Password AutoFill to work with 1Password:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords.
  4. Select 1Password.
  5. De-select Keychain and any other password manager.

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

Let me know how that goes. 🙂

-Dave