iOS safari and 1Password crashes

Hello @Thorendor! 👋

I'm sorry that Safari is crashing when using the 1Password extension on your iOS device. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144578/ios-safari-and-1password-crashes
• Your forum username: Thorendor
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: cst3/-/issues/90

After clicking on the sending diagnostic reports link in your message, I am stuck on the alert “Set up an email app”. I already have multiple accounts set up in the Mail app. Please advise?

@Thorendor

I'm sorry that you're seeing a message to setup an email app. Just to confirm, are you using the default Mail app that comes with iOS: Add an email account - Apple Support (CA)

Would you be able to post a screenshot of the alert that you're seeing? Make sure that nothing sensitive is visible in the screenshot.

-Dave

Yes have the Apple Mail app as my default mail app

@Thorendor

Maybe it's not set as default. Can you try the following to check that? I'd suggest checking any other email clients you have installed to ensure Mail is the default. If I select Chrome I see Safari as the default. It may be that another app has taken the default.

Change the default web browser or email app on your iPhone, iPad, or iPod touch - Apple Support

Apple mail is the default

Please provide another way to get the diagnostics? I can then attach them to an email or upload them.

Are you able to generate the report? If so, use Dave's instructions here which includes the email address as well as other details to include. https://1password.community/discussion/comment/705819/#Comment_705819

no be I be am not able to generate the report. Please read my posts and advise? The crashes are frustrating and hamper my ability to use 1Password.

(sorry for the typos in the previous post; was doing it from my phone). To confirm: I am not able to generate the reports because the diagnostics erroneously assume I don't have a default email app — see my previous posts