Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message saying it cannot connect to the app. I've tried all of the troubleshooting steps I could find, including: Clearing the browser cache Force quitting both apps and signing into the 1Password app before trying the extension Uninstalling and reinstalling 1Password Restarting my iPhone Toggling various 1Password security settings Disabling and re-enabling the extension I am on the latest version of the 1Password app and iOS 26.4 Public Beta. Any ideas how I can get this to work again? Is it an issue with the iOS beta version? Thanks!

Solved

iOS Safari extension cannot connect to app

Forum|Forum|4 months ago
February 28, 2026
13 replies
1554 views

Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message saying it cannot connect to the app. I've tried all of the troubleshooting steps I could find, including:

Clearing the browser cache
Force quitting both apps and signing into the 1Password app before trying the extension
Uninstalling and reinstalling 1Password
Restarting my iPhone
Toggling various 1Password security settings
Disabling and re-enabling the extension

I am on the latest version of the 1Password app and iOS 26.4 Public Beta. Any ideas how I can get this to work again? Is it an issue with the iOS beta version?

Thanks!

Best answer by 1P_Dave

Hello folks,

We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date

After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.

-Dave

Show previous replies

poconi

This issue with the 1Password Safari extension has been ongoing for about a month and is still not fixed. Even when I enter the correct password, it refuses to unlock.

I honestly do not understand why this bug has been left unresolved for so long. If someone from the 1Password team is monitoring this forum, please respond.

I updated to 1Password 8.12.8-23 on March 11, 2026, and the problem still remains. The Safari extension still cannot be unlocked.

using iOS 26.4 beta 3.

Related threads for reference:

Official current thread:

https://www.1password.community/discussions/1password/ios-safari-extension-cannot-connect-to-app/167973

W

WorldIRC

Looks like they finally pushed the official fix for this! Took way too long but I’m glad it’s resolved.

1P_DaveAnswer

1Password Employee

Hello folks,

We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date

After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.

-Dave

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