iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]

@1P_Dave Sorry Dave but I only got a reply from 1Password Business ID with NO support number but a list of 20 or so links instead?

Access to this community is also now being restricted by IOS 16.3 UPDATE which I’m trying to pause…. AND each time I login I have to reset my password
EDIT; IOS UPDATE PAUSED and diagnostics sent to mailto:support+forum@1password.com but no response yet. 1P8 just crashed -so will checkout workarounds (Tommy?)

Tony

@"Tony Wright"

I've located your email and one of my colleagues will send you a reply as soon as possible.

-Dave

ref: KNY-21888-133
ref: Zendek-102019

Sadly, the crashing is still an issue. iPad Pro M2 and when accessing watchtower. iPadOS 16.3 and latest version of 1Password

@nkow

Yes, the fix for this will be included in the next update to 1Password for iOS. While we'd always advise customers to keep their devices' OS up to date, it'll be an update to 1Password itself which fixes this.

I got this same crash today after trying to look at WatchTower on iPad OS 16.2

It seems that if I use then the WatchTower feature in the iPad app then it crashes. If I restart and never use WatchTower then it seems to work though the initial login is flakey and I have to access the app through the App Switcher (running apps) and re-enter the password/fingerprint.

I just opened a 1Password account today as I need to transfer from another password app that has had too many breaches. So I have the latest 1Password 8 app downloaded to my iPad today. Currently this is not a good look and I may have to consider another password manager if the app is not viable on iPad (which would be a pity as I like the extra security of the secret key).

FYI updated to IOS 16.3 – and the issue remains.

Kind Regards
Julian Muir

Sorry duplicated original comment when trying to update by hitting browser back button 😱

If a moderator can delete this one as I do not seem to have that option – otherwise I guess it will just remain as a testament to my incompetence 😊

I got this same crash today after trying to look at WatchTower on iPad OS 16.2
FYI update to IOS 16.3 and issue remains

It seems that if I use then the WatchTower feature in the iPad app then it crashes. If I restart and never use WatchTower then it seems to work though the initial login is flakey and I have to access the app through App Switcher (running apps) and re-enter the password/fingerprint.

I just opened a 1Password account today as I need to transfer from another password app that has had too many breaches. So I have the latest 1Password 8 app downloaded to my iPad today.

So it seems the fix will be released soon (in version 8.9.8 I expect) https://releases.1password.com/ios/8.9/#whats-new

Kind Regards
Julian Muir

It's just ridiculous that since now almost "3" months of an upcoming fix is spoken of but there is no time frame when this will be released. In the meantime, I regret having chosen 1Password for the family because the app looks "nicer" than the open source alternative.

If there are technical problems with the provision of a new release for 3 months, the internal development team must be in chaos or the technical basis must be so bad that Apple prevents a release.

@millertime it has been mentioned that were distribution challenges to work through. I suspect you’re right that Apple has prevented something.

@WorldIRC That's not an answer after 3 months for a company that works with the most sensitive data that its customers can give to an external company. If we couldn't roll out bug fixes at my workplace for 3 months, I can't even imagine the impact. People here have been talking non-stop about LastPass' problems, but I'm starting to wonder what the internal situation is like at 1password when they're not even able to name the problem properly and give a timeframe.