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newfrog
October 29, 2023
Question

iPadOS app requests Touch ID every time

  • October 29, 2023
  • 1 reply
  • 71 views

Hi. Every time a site needs a login from 1PW, the app fires up and I have to authenticate via Touch ID. Very frustrating. Happens in both Brave and Safari.
See attached screen grab of my 1PW app settings. I think I have all the appropriate settings made to avoid it always requiring Touch ID.
Any ideas?

1Password Version: 8.10.14
Extension Version: Not Provided
OS Version: iPadOS 15.8
Browser: Brave (Chromium)

1 reply

1P_Dave
1P_Dave
1Password Employee
October 30, 2023

Hello @newfrog! 👋

I'm sorry for the frustration. At the moment, this is expected behaviour. Each time that you invoke 1Password using iOS AutoFill from inside of Brave or Safari you'll need to use Touch ID to unlock 1Password. The auto-lock settings in your screenshot only apply when opening the main 1Password app from your home screen and not from inside of another app.

When using Safari on your iPad, you might consider using our browser extension instead which doesn't require that you unlock it each time that you use it: Get to know 1Password for Safari on your iPhone or iPad

Let me know if you have any questions. 🙂

-Dave

ref: dev/core/core#19987

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