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SFowles
November 12, 2024
Question

Issue with updating existing - unable to scroll miltiple credentials

  • November 12, 2024
  • 1 reply
  • 34 views

When updating an existing password and I have multiple credentials for the same domain such as Microsoft, I'm not able to see all entries and/or able to scroll down in order to update the correct account.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 11
Browser: Edger

1 reply

1P_Dave
1P_Dave
1Password Employee
November 13, 2024

Hello @SFowles! 👋

I'm sorry that you're unable to scroll the 1Password prompt when you have a lot of saved items. This is a known issue that our development team is aware of and hopes to release a fix for soon. For the time being, try this workaround:

  1. When you are suggested to update an existing login item, click New Item instead.
  2. Next to the item, click the Edit button.
  3. In the pop-up window that appears, switch to Update existing and choose the item you'd like to update there.

-Dave

ref: dev/core/core#27872

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