Issues using passkeys on the Best Buy and Sony Playstation websites

Hello @hmurchison! 👋

I'm sorry that you ran into issues when signing into your Best Buy and Sony accounts using a passkey. You shouldn't need to scan any QR codes unless you're signing in on a computer that doesn't have 1Password in the browser installed. Instead, you should see the following appear in your browser when signing in:

Click Sign In and that's it! If you didn't see this prompt then can you tell me the following:

1. Is the 1Password extension installed in your browser?
2. Did you follow the steps in our guide: Save and sign in with passkeys in your browser
3. Are you using a 1Password account from your employer? If you are then is it possible that they've turned the passkey feature off for your account?

I look forward to hearing from you.

-Dave

Dave thanks It may be just Sony wanting extra protection with new account signups. I'll turn passkey back on after a bit. Some sites passkey logins are transparent and "magical" so I know 1P isn't the issue here. Sorry for my rant I was in account setup chaos.

@hmurchison

Let me know how things go! One note: at the moment there's an issue with filling your email address into the Sony website where you'll see a "Something went wrong" error message after filling. I recommend that you copy and paste your email address into the Sony website and then follow the prompts to sign in after that.

Our developers are working to get a fix released for the email address filling issue in an upcoming update to 1Password.

-Dave

ref: dev/core/core#27516