Question

Issues with 6 digit security code PayPal requires generated by 1Password

Forum|Forum|2 years ago
February 21, 2024
3 replies
190 views

Recently, I started having issues with the 6 digit security code that PayPal requires, that is generated by 1Password. Sometimes it works to physically copy over the number from 1password, but not always. Sometime I have to wait for the number to expire and try again.
It has always worked perfectly before. How do I get this corrected?

1Password Version: 1688
Extension Version: 2.20.0
OS Version: Windows 10 Pro 22H2
Browser: Chrome Version 121.0.6167.185

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steph_giles

1Password Employee

Hey @tamimd67,

Is the case that the code is not filling correctly or is it filling fine but PayPal is not accepting it?

If it is the latter, 2FA is highly reliant on your device's clock so my first suggestion would be to check the computer's clock and make sure it is as accurate as it can be, you can check with this website: https://time.is/.

Let us know how you get on!

T

tamimd67Author

I checked and my clock was off by 49 seconds. Wow! I don't know what it has been synching with. This seems to have solved the problem. Thanks!