Question

Issues with Safari Sign ins being too slow or not working

Forum|Forum|1 year ago
January 11, 2025
7 replies
226 views

For a number of versions now using the 1Password extension in Safari to login to websites can often take several seconds before the username and passwords are inputted into the fields (as long as 5sec). Also using the "Command + \" keyboard shortcut also often doesn't work (or takes a LONG time) if the cursor is in the username field but seems to work better if the cursor is in the password field.

I have rebooted the Mac etc but it's made no difference.

Any idea what's going on? It's becoming very irritating having to manually move the cursor to the password Field every time and re-click the keyboard shortcut several times just to fill in the user login fields.

I also just clicked on the Safari Extension and once again it's failing to load, this has been going on for over a year and it's really unreliable having to constantly quit and reload the extension.

1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: 15.2
Browser: Safari

Browser Extension

1P_Dave

1Password Employee

Hello @jayzed! 👋

I'm sorry that you're running into issues with 1Password for Safari. The behaviour that you've described definitely doesn't sound right. I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/149630/issues-with-safari-sign-ins-being-too-slow-or-not-working#latest
Your forum username: jayzed

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

I

iwaddo

Morning, I came to the forum this morning to report slow behaviour using ⌘\ and was relieved to see I am not the only one.

J

jayzedAuthor

Hi @1P_David here is the support ID number:

QSJ-65767-123

1

1P_David

1Password Employee

@jayzed

Thank you for confirming the support ID number. I've located the ticket and can see that a member of the team has been in touch. We can continue the conversation over there in order to prevent having the same conversation in two different places

ref: QSJ-65767-123

@iwaddo

I'm sorry that you're experiencing similar behaviour with the Command - \ keyboard shortcut. Have you already sent over diagnostics using the steps my colleague mentioned here? If so, can you confirm the support ID number you received?

-David

I

iwaddo

@1P_David Hi, I have now the number is QSN-22228-168

Thank you for your help.

T

tzumtobel

Same for me. Are there any official news?

My support ticket ID is XHP-48626-372.

Best
T.

1P_Dave

1Password Employee