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October 25, 2023
Question

Issues with the inline filling menu, browser icon, and unlocking with 1Password on macOS Sonoma

  • October 25, 2023
  • 11 replies
  • 482 views

The experience of using 1Password Safari extension has devolved to a point where it is nearly unusable. It so rarely works as intended that I have just started copy/pasting manually since it actually is faster than trying to see what part of the extension is going to work or not. I am not the first person to report any of these things, but I can list a few things just to check that box.

When clicking into a field, no box pops up below the field, even if you click on the 1P icon in the field.
If something does decide to show up, clicking on it doesn't fill in the data into the field.
The icon at the top of the browser sometimes works and sometimes does not
If it decides to work, sometimes it will autofill and sometimes it does not.
Sometimes if 1P is locked you can unlock it from the browser extension and sometime you cannot.

The only foolproof thing to do is just use the app, search for the login, and copy/paste the results.

Based on how many other posts I see about Sonoma issues, this is not isolated to me. What is the plan from 1Password to address this? I have used both the personal and the business versions of the software for years and have always been happy. Occasionally there are minor bugs that are quickly resolved. This is now over a month that I have had problems, let's get this resolved.


1Password Version: 8.10.18
Extension Version: 2.16.0
OS Version: Sonma 14.0 (23A344)
Browser: Safari 17.0 (19616.1.27.211.1)

11 replies

October 31, 2023

XLN-55993-699

For the most part it seems that when I think that 1Password is not working, it is just very slow. Example would be just now trying to sign into the community page to make this post. I clicked into the username field and it showed the locked icon even though 1PW was not locked. After about 3-4 seconds it changed to the normal icon and then 2-3 seconds later it finally showed the login option to click on. So 5-7 seconds in total for it to work.

I have also experienced it where clicking on the data in the 1PW inline box doesn't work, but I think that might have been fixed with the latest update b/c I haven't had that problem for a while.

So it seems that the biggest issue right now is how long it is taking. When I have been emailed support, it would appear that the browser plugin is disconnecting from the app and that is causing the delay.