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Baz
Baz
May 15, 2024
Question

Just started seeing "Easily migrate your data" prompt

  • May 15, 2024
  • 3 replies
  • 132 views

Strange...I've been running 1Password 8 for quite a while. I'm not on the beta channel. I mention this because I saw reference to this issue in a forum section for beta issues.

I launched the application on a secondary computer tonight (I hadn't run 1Password in a few days) and I'm being prompted to migrate my data from 1Password 7.

I did update Sonoma tonight to 14.5. Could that be causing some issue?

Any idea what's going on?

1Password Version: 8.10.32
Extension Version: Not Provided
OS Version: macOS 14.5
Browser: Not Provided

3 replies

1P_Tommy
1P_Tommy
1Password Employee
May 15, 2024

@Baz

You are correct. I saw mention of something like this yesterday. I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

  1. Open 1Password.
  2. Press Command and comma (Control and Comma on Windows). The 1Password Preferences/Settings will open.
  3. Select Advanced.
  4. Select Send Diagnostics.
  5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Baz
BazAuthor
May 15, 2024

Thanks for the response.

The ticket id is NYU-34781-859.

1P_Dave
1P_Dave
1Password Employee
May 15, 2024

@Baz

Thanks for posting the Support ID, I see that one of my colleagues has already sent you an email. Please continue the conversation there.

To prevent duplication of efforts, I'm closing this thread.

-Dave

ref: NYU-34781-859

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