Just wasted an hour on 1Password 8. Can't sign in, can't activate browser extension, vault is gone.

@GlennTurner - how can I help with this? Can we talk and get this issue resolved for you?

@GlennTurner I am sorry about the trouble! Any chance you could email us a diagnostics report?

It is available under 1Password > Preferences > Advanced > Send Diagnostics menu. If you could also link to this forum post, it would be great.

Thank you so much 🙏

Thanks. I was able to recover the vault using 1Password 6. I think my problem was a result of upgrading directly from v6 to v8. I didn't consider v7 because of the required monthly payments.

Thanks for the update @GlennTurner. A 1Password membership would be required at this point to move from 1Password 6 to either 1Password 7 or 1Password 8.

On the welcome screen, sign in to your 1Password account. If you are not yet subscribed to 1Password.com (or .ca🇨🇦 / .eu🇪🇺) see Setting up a new 1Password.com account for details on creating an account and migrating over your data.

There are a lot of benefits to membership, which you can read about here:

About 1Password membership

I hope that is helpful!

Ben

@GlennTurner Ah, that makes sense! We have to make sure this is handled better by the new version.

Do you need help with migrating to the membership?

Thank you again ❤️