Keyboard problem iPhone XS

Hello @matthiasjax! 👋

I'm sorry that you're running into a problem with the keyboard when entering your account password into the 1Password app. Just to clarify: is it the keyboard covering up the account password field? Or is part of the keyboard itself missing?

Are you able to post a picture of the issue by any chance? I look forward to hearing from you.

-Dave

ref: dev/core/core#23435

This is what the problem looks like.

@matthiasjax

Thank you for posting the screenshot. I can confirm that our developers are aware of the issue and are investigating. I'm sorry for the inconvenience.

In the meantime, if you turn on Face ID then you'll be able to unlock 1Password without having to enter your account password.

-Dave

Hi Dave, thanks for the fast response. Unfortunately I am not able to turn on the Face ID because it is not working anymore on my iPhone (i dropped it).

@matthiasjax

I'm sorry that Face ID isn't working on your device. Another option might be to use your device passcode to unlock 1Password: Use your device passcode, PIN, or pattern to unlock 1Password

That being said, hopefully the keyboard issue is fixed in a future update soon.

-Dave

@matthiasjax

Our developers have released an update to 1Password that includes a fix for an issue where the onscreen keyboard could cover up 1Password’s account password field on the lock screen when filling a login. Please update to 1Password for iOS version 8.10.30:

• How to keep 1Password up to date

Thank you for your patience while our developers worked to resolve the issue. If you still see the issue with version 8.10.30 then let me know and I'll be here to help. 🙂

-Dave

Amazing thank you! Yes I can confirm that the issue was fixed.

Fantastic, thank you for confirming that you're no longer seeing the issue. 🙂

-Dave