Keyboard shortcut Autofill no longer works in Firefox or Chrome

Forum|Forum|3 years ago
December 8, 2022
13 replies
1553 views

I have been using 1Password for many years now. One of the most convenient things about it in Windows has been the keyboard shortcut autofill. Just press Ctrl + \ and I’m logged in – I don’t even need to press Enter after the username and password have been autofilled.

A few months ago the keyboard shortcut autofill stopped working in Chrome. And now in Firefox, my primary browser, it isn’t working either. Now, every time I want to log in, I have to move the mouse to the login field, click in there (at which point the fields are autofilled) and then press Enter or click the Login button. Which is much less convenient than just hitting the autofill shortcut keys.

Since the Autofill option is still present in Settings I am assuming that it’s a bug. I tried changing the shortcut from Ctrl + \ to something else such as Ctrl + Shift + ] or Ctrl + Alt + / but it didn’t work.

I also tried disabling all other add-ons (extensions) except 1Password, restarted the browser, and tried the autofill shortcut - still not working.

To me, this is a major quality of use issue.

What else can I try? Can you replicate this issue on your end, and if so, any ETA on fixing it?

1Password Version: 8.9.10
Extension Version: 2.5.0
OS Version: Windows 10 Pro 22H2
Browser:_ Firefox 107.0.1 64-bit Chrome 108.0.5359.96 64-bit

Windows

Show previous replies

ag_mike_d

1Password Employee

Hi folks,

Thanks for letting us know @MStyle!

Sorry for any continued troubles @jareha. I am seeing improvements here with Chrome and a recent update to Firefox is also available, Install a beta release of the 1Password browser extension.

@somegirl - could try uninstalling and reinstalling the latest beta from the above link? If you are still seeing troubles I'd like to ask you to send some logs to our team:

Attach the reports to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/680594/#Comment_680594
Your forum username: somegirl

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

ref: dev/core/core#18569

A

Anonymous

Checked today and Ctrl + \ is mostly working in Firefox 111.0 with 1Password add-on 2.8.1. Ctrl + \ autofill is working in username, password and OTP fields on all websites I've tested.

However, the same issue I mentioned for Chrome in my previous post is also present in Firefox: after Ctrl + \ you still have to press Enter or click the Login button to complete the login process. The only exception I've found so far is costco.com where the login happens after just pressing Ctrl + \

ag_mike_d

1Password Employee

Hello @MStyle,

Thanks for getting back to us. I'm happy to hear things are working better for you.

This is expected behavior as there is no auto-submit feature built into 1Password Windows. In 1Password for Mac, this feature is tied to Universal Auto-fill. I have no further news to share, but the team is continuing to investigate and look into implementing this on Windows. I've passed your feedback along.

ref: 31784761

With regard to your comments about Costco.com, I've looked into this with a colleague and seems that they have an auto-submit feature built-in to their web form, which is why this seems to work there, but not on other pages.

If you have any other questions, please let us know.

ref: dev/core/core#15128

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