Keyboard shortcut doesn't open Safari extension when a Hebrew keyboard is selected

Hey @DavidB,

Thanks for reporting this, I'm trying to reproduce the behaviour you are describing so I can pass it on to the team but I'm having a hard time. Can you send me a screenshot of your keyboard settings so I can mirror it on my end? The steps may be slightly different as I am using MacOS 14.0.

Thank you!

Hi @steph.giles,

Thank you for your message -- I appreciate your help.

I am attaching a screen shot of my System Settings showing which keyboards I have available as input sources and another showing the Hebrew keyboard selected after clicking the Input Source icon in the Menu Bar.

Hi @DavidB,

Thank you for following up with us and for providing those details. I've been able to reproduce the behaviour you've described - Using Cmd-Shift-X on a Mac where the input source is set to Hebrew - QWERTY does not open the 1Password in the browser pop-up.

This is likely due to the way the X key is handled as I've been able to reproduce the same behaviour in Chrome and Firefox with the default shortcut keys. We do currently have an open issue our Development team are investigating where certain keyboard layouts cause issues with our chosen default values for keyboard shortcuts; I've gone ahead and added your case to our internal tracker for this issue.

Could you let me know if changing your input source to a standard US keyboard allows you to open the pop-up for 1Password for Safari using Cmd-Shift-X?

ref: dev/core/core#20365

Hi TimG1P,

Thank you for your reply.

This is likely due to the way the X key is handled as I've been able to reproduce the same behaviour in Chrome and Firefox with the default shortcut keys. . . .

Could you let me know if changing your input source to a standard US keyboard allows you to open the pop-up for 1Password for Safari using Cmd-Shift-X?

Just to clarify, please note that with my setup, Command-Shift-X works in Chrome with either the US or Hebrew keyboard. (And Command-Shift-Period works in Firefox with either keyboard too.)

In other words, it's only in Safari that Command-Shift-X that doesn't work with the Hebrew keyboard.

David

Hi TimG1P,

Thank you for your reply.

This is likely due to the way the X key is handled as I've been able to reproduce the same behaviour in Chrome and Firefox with the default shortcut keys. . . .

Could you let me know if changing your input source to a standard US keyboard allows you to open the pop-up for 1Password for Safari using Cmd-Shift-X?

Just to clarify, with my setup, Command-Shift-X works in Safari with the US keyboard.

Command-Shift-X also works in Chrome with either the US or Hebrew keyboard. (And Command-Shift-Period works in Firefox with either keyboard too.)

In other words, it's only in Safari with the Hebrew keyboard that Command-Shift-X doesn't work.

David

Hi @DavidB,

Thanks for confirming that the behaviour is only present when you've selected the Hebrew keyboard and are trying to open the 1Password for Safari pop-up. I apologize for the inconvenience. While our development team investigates, you can continue with clicking the 1Password icon in the Safari browser's toolbar to open the extension pop-up, or switch over to the US keyboard if it makes things easier.

Let us know if there's anything else we can help with.