Laggy Startup Animation

Hello @AMonitorDarkly! 👋

I'm sorry that the lock screen animation isn't animating smoothly on your device. This is something that the team is investigating based on a few reports that we've received and I'd love to learn more so that we can track the issue down:

1. Does the issue occur all the time or just some of the time?
2. What kind of iOS device are you using and what version of iOS is installed?
3. How are you unlocking 1Password? Using Face ID/Touch ID, SSO, or your account password?

I look forward to hearing from you. 🙂

-Dave

ref: dev/core/core#29611

This occurs every time the app is opened with FaceID unlock.
I’m on iOS 17.5 on an iPhone 15 Pro

@AMonitorDarkly

Thank you for answering those questions. The team would like to see the animation issue that you're seeing on your device, would you be willing to create a screen recording of the issue?

• Record the screen on your iPhone, iPad, or iPod touch - Apple Support (CA)

If you can create a screen recording then send an email to support+forum@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for the recording. 🙂

-Dave

HFF-71191-663

@AMonitorDarkly

Thank you for posting the Support ID. I've just sent you an email with a secure upload link, let's continue the conversation there. 🙂

-Dave

ref: HFF-71191-663