Question

Linux client fails to save 2FA token when gnome-keyring is running

Forum|Forum|1 year ago
April 14, 2025
3 replies
382 views

I am running NixOS using Gnome, and I have enabled gnome-keyring (and I have verified that gnome-keyring is in fact running and that the org.gnome.keyring bus is bound using busctl). 1Password consistently fails to save its 2FA token.

The log file contains this line:

WARN  2025-04-14T07:45:16.372+00:00 runtime-worker(ThreadId(2)) [1P:op-b5-client/src/internal/unauthorized_session.rs:1054] Failed to save an account's 2FA token with an error of SystemKeyringError(LinuxError(DBus(MethodError(OwnedErrorName(ErrorName(Str(Owned("org.freedesktop.DBus.Error.ServiceUnknown")))), Some("The name org.kde.kwalletd5 was not provided by any .service files"), Msg { type: Error, sender: UniqueName(Str(Borrowed("org.freedesktop.DBus"))), reply-serial: 2, body: Signature("s") })))). 2FA will only be valid for this unlock session!

This suggests that 1Password is attempting to use KDE's kwallet as a storage backend rather than gnome-keyring.

How does 1Password determine what keyring backend to use? Is there a way to override this choice?

Linux

1P_Dave

1Password Employee

Hello @randomnetcat! 👋

I'm sorry that you're running into an issue with 1Password's 2FA token. A complete diagnostics report from your end will help our team to advise further. I'd like to ask you to create a diagnostics report from your Linux device:

Send a diagnostics report (Linux)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/linux-client-fails-to-save-2fa-token-when-gnome-keyring-is-running/154631
Your forum username: randomnetcat

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

R

randomnetcatAuthor

Hi, I have acquired the Support ID number CHC-53492-465. Thanks!

1P_Dave

1Password Employee

Thank you for posting the Support ID! I see that my colleague has already sent you a reply, please continue the conversation over email.

-Dave

C

CoffeeNerd

I am also experiencing this problem and would be happy to submit diagnostics if that would be helpful.

1P_Dave

1Password Employee

@CoffeeNerd

I'm sorry that you're running into the same issue. A diagnostics report would help our team identify the specific cause of the issue in your case and provide a solution. Follow these steps to create a diagnostics report from your Linux device:

Send a diagnostics report (Linux)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/linux-client-fails-to-save-2fa-token-when-gnome-keyring-is-running/154631/replies/159567
Your forum username: CoffeeNerd

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

anne

edit: wrong reply!! sorry!!

(i cant post again for a bit i think, ill reply to my comment when i can!)

anne

Hello~!
Also running into the same issue, would I be able to submit a diagnostics report too and get some help to fix this?

1P_Dave

1Password Employee

@anne

I'm sorry that you're running into the same issue. I'd like to ask you to create and share a 1Password diagnostics report from your Linux device:

Send a diagnostics report (Linux)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/linux-client-fails-to-save-2fa-token-when-gnome-keyring-is-running/154631
Your forum username: anne

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

anne

hihi~!!
heres the support ticket ID i received: UQQ-16621-474 ❤️🇨🇦

a support person has already reached back to me through email, but i'm posting it here anyways since you asked~

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