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Linux desktop client crashes on startup

Forum|Forum|1 year ago
November 1, 2024
32 replies
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Since updating to the latest version of the client, the Linux desktop client consistently crashes on first startup, and sometimes crashes again after already running.

I have the browser extension and desktop app integration enabled, and I use my system unlock method as the unlock option for the desktop app (local account password popup instead of biometrics).

This crash happens regardless of triggering unlock via the extension, launching the desktop app directly, or triggering the app's global search shortcut (ctrl-alt-space for me).

This happens on both Kubuntu 24.04.1 LTS and Pop!_OS 22.04 LTS.

In both cases, the desktop app is installed via apt.

Quick edit: I originally wrote this for desktop client version 8.10.48. I updated to version 8.10.50 and the issue does still exist.

Linux

Best answer by 1P_Dave

Hello folks,

I'm sorry that 1Password for Linux is crashing when you first first boot your device. This is a known issue that our development team is investigating and hopes to fix in a future update to 1Password. While I don't have a timeline on when a fix will be released, the fix will be noted in our release notes as soon as it is available.

As noted in this thread, the issue should only affect the first launch after boot and subsequent launches of the 1Password app should work normally. If you're seeing different behaviour then please reach out to support@1Password.com so that we can dig deeper.

-Dave

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W

woodsb02

I can also say that this problem appears to have been fixed in the last few days, after the upgrade from 1password 8.12.0 to 8.12.2.

I am running on Arch Linux with 1password installed from the AUR.

I was experiencing this crash report on startup reliably - probably 90% of the time. However, in my reboots over the last few days it is no longer occurring.

I believe this is likely the upgrade that fixed it:

https://aur.archlinux.org/cgit/aur.git/commit/?h=1password&id=4e812cfd70e28eb66e65c070ec76d9df9fd2df09

Thanks to the 1password devs for whatever they did to fix it... although it doesn't seem to be mentioned at all in the release notes here:

https://releases.1password.com/linux/stable/