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xkww3n1
July 22, 2024
Question

Loading time is slightly longer than before

  • July 22, 2024
  • 5 replies
  • 95 views

In recent app update, I found that the loading time (cold start, from unlock to items fully displayed) is slightly longer. Before that the loading process is nearly invisible. But now it took seconds to load my items.


1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: iOS 17.5.1
Browser: Not Provided

5 replies

1P_Dave
1Password Employee
July 22, 2024

Hello @xkww3n1! 👋

I'm sorry that you're seeing your items load slower than before. Just to clarify: is this when opening the main 1Password app from the home screen of your iOS device? Or when filling a login in Safari or another browser?

If you restart your iOS device then do you still see the same issue? I look forward to hearing from you.

-Dave

xkww3n1
xkww3n1Author
July 23, 2024

@1P_Dave It’s opening main app from the home screen. And after I rebooted my device, this issue remains.

1P_Dave
1Password Employee
July 23, 2024

@xkww3n1

I'm sorry that you're still seeing the issue. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

xkww3n1
xkww3n1Author
July 24, 2024

@1P_Dave Hi, I’ve sent the diagnostics file, the ticket id is QEF-98642-685

1P_Dave
1Password Employee
July 24, 2024

@xkww3n1

Thank you for posting the Support ID. I see that my colleague has already started a conversation with you via email, you'll receive another reply soon. Please continue the discussion there.

-Dave

ref: QEF-98642-685
ref: dev/core/core#31476