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September 2, 2026
Question

Locked Out of Account, Passkey Setup Locked Me Out

  • September 2, 2026
  • 1 reply
  • 0 views

I am currently locked out of my account.
I setup a passkey through 1Password and in the process Windows Hello popped up and interfered.
Now I cannot verify my login as Windows Hello keeps popping up and I cannot choose 1Password.
I can see the passkey in my 1Password however it is not logged in.

The recovery code was also blocked due to again Windows Hello popping up and cancelling it.

I have sent 3 support emails and heard nothing for the 3 days it has happened now.
Some advice would be great.

I am on a 1Password Family Plan but none of the other users are admins so they cannot send me a recovery code either.

As it logged me out on all devices the passkey isnt avaliable on my phone or mac so completely stuck.

This topic has been closed for replies.

1 reply

1P_Dave
1Password Employee
1Password Employee
September 2, 2026

Hello ​@harvey.spider! 👋

I’m sorry that you’re unable to access your account. I see that you have an active conversation with our support team and one of my colleagues will send you another reply via email soon. 

To prevent duplication in efforts, I’ve closed this community thread. 

-Dave