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Locks incorrectly after passphrase entered during screen sharing session

Forum|Forum|1 year ago
February 16, 2025
2 replies
282 views

If I'm signed in through screen sharing to macos, and attempt to use 1password, I get prompted for touchid or to enter a passphrase.

I enter the passphrase, and immediately get prompted again, with a message saying that 1Password is trying to set up Touch ID for my account. I can't do that since it's a remote session, but it shouldn't be prompting me for that anyway - I opted to enter the passphrase, which was accepted.

After hitting cancel, since that's the only option available, 1Password locks within 5 seconds.

The makes any password referencing require the passphrase every time, and the 1Password application itself completely unusable.

macOS

Best answer by 1P_Dave

Hello folks,

Our development team has released improvements to how auto-lock works with certain configurations such as high-performance screen sharing on macOS. Please update to 1Password for Mac version 8.11.12 or later:

How to keep 1Password up to date

If you still see the same issue after updating then please let me know so that we can investigate further.

-Dave

1P_Dave

1Password Employee

Hello @tempire! 👋

I'm sorry that 1Password is locking much more often than expected when you share your screen. I suspect that you might be running into a known issue that our developers are tracking. Are you using high-performance screen sharing? If you are then do you still see the same issue when you switch to use standard mode for screen sharing: Screen sharing type options on Mac - Apple Support (CA)

Our developers have a work item open to get an issue with high performance screen sharing fixed in the future and for now using standard mode is the best workaround although I know that this isn't the best suggestion. Hopefully the issue can be fixed in a future update soon.

I look forward to hearing from you.

-Dave

#26064

T

tempireAuthor

Indeed - I am using high performance. In standard mode, the problem does not occur.

But also standard mode is effectively just a basic vnc connection which is just awful 😭

1P_Dave

1Password Employee

@tempire

Thank you for confirming that you're using high performance screen sharing. There's currently a known issue where high performance screen sharing will prevent 1Password's auto-lock from working correctly and our developers have a work item open to investigate and fix this issue in a future update.

Some customer have reported that the following helps them workaround the issue:

Set the auto-lock timer in 1Password on the remote system to 1 hour: How to set 1Password to lock automatically
Connect to the remote system using standard screen-sharing, instead of high-performance.
Set the auto-lock timer in 1Password on the remote system to Never.
Connect to the remote system using high-performance screen-sharing again.
Set the auto-lock timer in 1Password on the remote system to your preference again.

However, this doesn't fix the issue for everyone and the team is still working to find a proper fix. If the steps listed above don't help then using standard screen sharing is the best workaround that I can suggest at the moment. I'm sorry for the impact that this has on your workflow and hopefully it'll be fix in a future update soon.

-Dave

1P_DaveAnswer

1Password Employee

Hello folks,

Our development team has released improvements to how auto-lock works with certain configurations such as high-performance screen sharing on macOS. Please update to 1Password for Mac version 8.11.12 or later:

How to keep 1Password up to date

If you still see the same issue after updating then please let me know so that we can investigate further.

-Dave

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