Log-In Issues

Hello @Andrew42. Thank you for writing in. I'm sorry about the issue you're running into with 1Password.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/146013/
• Your forum username: Andrew42
• A diagnostics report and console log:
• First, please recreate the issue you're experiencing.
• Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
• Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
• Attach both files to your email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon

I will do as you say. However, there is one aspect of the Console Log creation that I do not understand. As a part of the Edge instructions "Save a console log" I am asked to click on the console tab and then reproduce the problem. I cannot do that at will as the problem does not occur every time I use the browser. How do I satisfy the requirements of the console log in such circumstances?

Thank you for the information @Andrew42. If the issue is intermittent, let's check the diagnostics report first for any errors and start an email ticket for troubleshooting. If the problem arises in the future, you can send us the console log via email.

Let me know if you have any questions.

-Evon