Question

Login is buggy in iOS 17.5.1 and 1Password 8.10.34

Forum|Forum|2 years ago
June 26, 2024
3 replies
63 views

Hi 1Password Team,

login with Face ID has been buggy since the last 1Password update. I am using the most current versions of iOS and 1Password on an iPhone 15 Pro.
The login animation is not smooth anymore and every once in a while the app crashes completely during login. Especially after having been idle in the background for some time.

I can send a diagnostics report anytime.

Best,

Sebastian

1Password Version: 8.10.34
Extension Version: Not Provided
OS Version: iOS 17.5.1
Browser: Not Provided

iOS

1P_Dave

1Password Employee

Hello @Sidewinder! 👋

I'm sorry that Face ID unlock for 1Password on your iPhone isn't working properly and that the app is crashing. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/146377/login-is-buggy-in-ios-17-5-1-and-1password-8-10-34
Your forum username: Sidewinder
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

SidewinderAuthor

IJC-18472-374.

1P_Dave

1Password Employee

@Sidewinder

Thank you for posting the Support ID. I see that my colleague has already sent you a response, please continue the conversation there.

I'll close this thread since we have a communications channel open via email.

-Dave

ref: IJC-18472-374

Sending Diagnostics Reports (iOS)

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