Login passkey is always required in addition to the password

Hello @VSch45512! 👋

I'm sorry that you're running into issues when unlocking 1Password on your Windows PC. Can you clarify a little more about what you're seeing on your end? 1Password accounts that are part of our passkey unlock beta and unlocked using a passkey don't have an account password, you can read more here: Unlock 1Password with a passkey (beta)

If you're not using a 1Password account that was created as part of the passkey unlock beta then can you post a screenshot of what you see when you're prompted for the "super long passkey"?

-Dave

hi attached you can see the steps - they are always required.

with "passkey" i meant the secret key

@VSch45512

Thank you for the screenshots and for clarifying that you're referring to the Secret Key and not to a passkey. One of your screenshot displayed your email address and I've removed it just in case you didn't mean to share that on the public forum.

If you're being prompted for all of your account information repeatedly by 1Password.com that indicates to me that the information that's saved to your browser is being lost between sign-ins. Can you let me know if you regularly clear the browsing history, cache, or cookies in your browser? Or do you have any apps or policies that might clear browsing history, or restrict the saving of such history?

-Dave