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September 11, 2023
Question

Login popup even when already logged in?

  • September 11, 2023
  • 20 replies
  • 441 views

There are a few sites that I go to and it always pops up a dialog offering to log me in when I am already logged in (so no login dialog is on the page).
This happens all the time for me on teslamotorclub.com for example.

Feels like a bug to me...


1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: MacOS & WIndows 11
Browser: Edge

20 replies

steph_giles
1Password Employee
September 13, 2023

Hey @ScottChapman,

Can you send over a screenshot of the dialog you are seeing so I can fully understand? Please be mindful to hide any personal information before sending this over.

Thanks!

September 13, 2023

Yea, it occurred to me that would have been useful! ;-)

So, it now isn't happening any more (at least on my windows machine). It does still happen on my Mac though:

September 13, 2023

...And for the record that popup comes up EVERY time the page is loaded...

steph_giles
1Password Employee
September 15, 2023

Thank you for getting back to me @ScottChapman, I was able to reproduce the behaviour you are describing and have filed an issue with our development team to see if we can improve the behaviour on this page in a future update.

I'm sorry for the disruption, let us know if there's anything we can help with in the meantime.

ref: dev/core/core#24040

September 15, 2023

Thanks, for the record, it started happening again on my windows machine (which seems odd since it seemed to be OK for like a day).

1P_Tommy
1Password Employee
September 16, 2023

Thanks for the update @ScottChapman

September 23, 2023

Same thing happens on atomtickets.com

steph_giles
1Password Employee
September 27, 2023

Thanks for getting back to us @ScottChapman, I am unable to access the website you have sent across can you confirm if the URL is correct? Are you able to send over a screenshot demonstrating the behaviour?

Thank you!

September 27, 2023

https://www.atomtickets.com/

1Password Employee
September 27, 2023

@ScottChapman I'm also unable to access the website in question. Can you collect some page details and send them to us via email?

  1. On the page exhibiting the behaviour, right click the 1Password icon in your browser toolbar.
  2. Click Help and choose Collect Page Structure.
  3. 1Password will save a .json file to your "Downloads" folder.
  4. Attach the downloaded .json file to the email.

Also, if possible, can you provide a screenshot demonstrating the behaviour?

Please address the email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. We look forward to hearing from you!