Login via 1password.com, but not Mac App?

Also I've got MFA tied to a hardware token if that makes a difference. The website successfully authed with the yubikey, but I don't get that far with the Mac app.

Hello @petro! 👋

I'm sorry that you're having trouble adding your account to the 1Password for Mac app. Can you try this alternate method to add your account:

1. In your browser, sign in to your account on 1Password.com.
2. Click your name in the top right and choose Get the Apps.
3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
4. Enter your 1Password account password and click Sign In.

If that still doesn't work then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/140217/login-via-1password-com-but-not-mac-app
• Your forum username: petro
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Support ID: [#ZBE-17971-112]

Problem solved! I disabled IPv6 on my Mac, forced it to use IPv4. Guessed this based on this diagnostics log entry:

81007001\nERROR 2023-05-17T17:13:41.397 tokio-runtime-worker(ThreadId(3)) [1P:op-app/src/app/backend/signin.rs:547] error signing in from data layer: UnableToCreateClient(HttpError((/rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/core/src/ops/function.rs:250, IoError(IoError(error sending request for url (): error trying to connect: operation timed out)))))\nERROR 2023-05-17T17:13:41.398 tokio-runtime-worker(ThreadId(3))

Now I just need to figure out why my IPv6 connectivity is b0rked!

@petro

I'm happy that you were able to narrow down the issue. If other apps on your Mac work with IPv6 but 1Password 8 doesn't then the team would be interested in digging deeper. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/140217/login-via-1password-com-but-not-mac-app
• Your forum username: petro
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

It wasn't 1Password-specific, nor Mac-specific. Short explanation: my Mac still had a valid IPv6 address, but an upstream router didn't have IPv6 properly configured, so 1password was attempting to send https traffic via IPv6 and the traffic was being dropped part of the way on the path. I'm guessing my other Mac apps were either:

1) not trying ipv6 at all, or
2) trying ipv6 then failing over to ipv4

That said, I'm sure there could be the same kind of improvement in 1password, but also this is such an edge case that I wouldn't bother developing a solution if it were my engineering team!

@petro

Thanks for the update. We'll be here if you need anything. :)