Question

Login with 3 values not saving in correct fields

Forum|Forum|1 year ago
February 9, 2025
3 replies
307 views

Hello,

My bank account has three fields: username, security number and internet password.

When I accept for 1Password to remember the login credentials, they are being saved in fields that don't correlate with the bank sign-in form ... meaning, when I try to auto-fill the login fields, I get an error.

Can someone please help me. It's driving me insane because I have to literally copy and paste every value from the 1Password app into the bank sign-in form.

Thanks in advance!

IIS

Z

zingbats

I have the same issue. Multiple attempts and failures results in getting locked out of my account. Is it supported or not? It would be benificial if we all had some actual guidance of the details behind how this is supposed to work.

1

1P_Evon

1Password Employee

Hello, @iis, @zingbats. Thank you for reaching out. I'm sorry about the trouble you're experiencing.

You may be able to add https://support.1password.com/custom-fields/ to your Login item so that it auto-fills multiple fields. Can you share the website URL so I can look at the fields?

-Evon

I

iisAuthor

Hi Evon,

Thanks for your reply. I have tried creating custom fields and this hasn’t helped. Perhaps I’m choosing the wrong type or sequence. This is the bank website: https://ibanking.stgeorge.com.au/ibank/loginPage.action

iis

1

1P_Evon

1Password Employee

@iis,

Thank you for your reply. Let's try the following steps to see if the information autofills correctly:

Open and unlock 1Password.
Locate your St. George Banking Login item and click Edit.
Click + add more and select text, edit the text title to access-number and enter your Card/Customer access number below it.
Click + add more and select password, edit the password title to securityNumber and enter your Security Number below it.
Your Internet Password should remain in the default password field.
Ensure the username field is empty. Click Save.
Here's a screenshot for reference:

After that, navigate to the website and try to Autofill. Let me know how that goes.

-Evon

A

andkaa

I've also had trouble with the St George website. What finally worked for me was adding another field labeled 'Password' and renaming it to 'securityNumber' rather than a text field as suggested in by Evon.

username: Client Number

password: Internet Password

securityNumber: Security Number

Hope this helps, it's been driving me crazy for years!

I

iisAuthor

Hi Andkaa,

Thanks for your reply.

I tried what you suggested and am still having trouble.

Did you put the username and password in the default fields or create new ones? Also, did you enter them in the sequence in your reply?

A

andkaa

The username and password were the default fields used when creating the login in 1Password. Those would always auto fill, it was just the security number that wouldn’t for me. This is what my login looks like

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