Long lag when using Chrome extension

Hello @dhemberg! 👋

I'm sorry that you're seeing performance issues with 1Password in one of your Chrome profiles. If you're only seeing the issue in one profile in Chrome then that can suggest that something in that profile is conflicting with 1Password in some way. So that I can better understand the issue can you tell me the following:

1. In how many profiles do you run into the performance issue?
2. If you turn off all other extensions in an affected profile, then does the issue still occur?
3. If you clear history/cache in an affected profile, then does the issue still occur?

I look forward to hearing from you.

-Dave

Hi Dave, thank you for your response!

To answer:
1. Doing some testing this morning, I see this happening in multiple profiles, not just one. The experience is not uniform - sometimes the lag is 5-10 seconds, sometimes 30-60 seconds, sometimes the 1PW extension dialog never opens and I have to launch the app itself.
2. I tried disabling all other extensions - each profile tends to have its own unique extensions, I tried this with all of them - and noticed no improvement.
3. I tried clearing history/cache as explained in the link you provided, again no improvement.

Thanks!

@dhemberg

Thank you for answering those questions. So that I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/149714/long-lag-when-using-chrome-extension#latest
• Your forum username: dhemberg

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave